Queueing theory

There exists such a thing as queueing theory. Up until now its something I knew nothing about but clearly took for granted. It is a mathematical theory used to calculate the average time someone will wait in a line at a given time. The theory takes into consideration factors such as the time of the day, the number of people in the queue, the number of available servers etc. It used by business when deciding the appropiate amount of resources needed to provide a service. There are volumes of books and manuals on how to apply queueing theory however it seems someone forgot to translate them into Polish. Nowhere it seems, is queueing theory less used than in Poland. I certainly doubt if the old ladies working at the post office have heard of it. If you want to go to a post office in Poland, I suggest you go on your day off work. Its not necessarily that the queues are long but they take a long time to move. It's not as if Polish people enjoy queueing, they dislike it as much as next person, but they are used to it. In Poland there seems to be a general acceptance that some things are just inefficient. When you talk with people about politics they will tell you that they dislike the corrupt, inefficient politicians but what can they do? That is the way things are in Poland they say. Many people believe its a hangover from the communist era and that only a complete generation change can make a meaningful change. Off course many young Polish people are getting fed up with things and going abroad to earn more money and have less problems. Perhaps when they return to Poland they will bring back new ideas, a new approach and maybe even queueing theory.